Restaurant management software is designed to help users manage their food service joint. Some solutions like point of sale (POS) systems have features related to customer interactions, but more often this type of software focuses on behind-the-scenes processes such as accounting, inventory management, and employee scheduling. Show moreRestaurant management software enables restaurant owners and managers to organize back office operations. These apps are used by restaurant employees to keep track of orders, payroll, inventory, and analytics. Managers and owners can use these products to compare business practices at multiple locations, simplify the on-boarding process for new employees, and monitor employee effectiveness. Start by checking our leader Toast POS, and other recommended solutions in this category.Show less
To prepare this ranking of best Restaurant Management Software we have checked 353 popular applications currently present on the market, analyzing their features, how easy are they are to learn, client service, possible integrations and mobile support with our patented SmartScoreTM rating system. This list has been created by Nestor Gilbert, our B2B expert responsible for the Restaurant Management Software category.
A software system that enables you to take your US-based restaurant business to new heights. The platform offers restaurateurs a unified platform packed with an array of sales-related features like order management, CRM, employee management, reporting and analytics, credit/debit card processing, inventory management, POS, and more.
An all-in-one iPad POS and integrated payment solution built for restaurant people by restaurant people. It is built to meet the unique needs and pace of the foodservice industry. Equipped with menu planning, inventory tracking, order management, and payment processing, TouchBistro helps manage your establishment more efficiently.
Oracle Hospitality is designed to help businesses in the hospitality industry leverage today’s technologies to streamline operations and elevate the guest experience. It was created for various businesses in the hospitality industry, such as hotels, resorts, casinos, gaming establishments, and cruises. Its open architecture allows cloud-based, on-premise, or hybrid systems.
A powerful point-of-sale tool for the food and retail industries. It offers an extensive range of sales management tools that can be accessed via its Revel Assistant tool, a smart Management Console. Its other features include kitchen management, product management, menu building, and employee management.
When I Work is a restaurant management software that can help owners and managers create and monitor work schedules efficiently. You can set-up a schedule in minutes then share it right away. It also integrates with the time clock for a more efficient workflow.
An affordable, user-friendly cloud-based point-of-sale system designed for restaurants, cafes, and fast-food chains of all sizes. Also known for its continuous upgrades, this POS solution is used by many foodservice firms across the world that provide walk-in, delivery, and dine-in orders.
Menumiz is a powerful restaurant management application that leverages mobile technology to create a more efficient day-to-day operation. It comes with functionalities such as table-side orders, payment, inventory, billing, discounts, floor management, and more. Restaurants can even create digital menus from mobile devices.
ShopKeep is an intuitive POS software designed for iPad and Android devices. It aims to provide common POS services, such as payments, inventory, and marketing management in the fastest and most efficient way possible. Shopkeep works best when integrated with ShopKeep hardware, a complete POS hardware system.
7shifts is one of the most intuitive employee scheduling and management systems designed to serve the restaurant industry. It provides an easy-to-use scheduler, a request management module, and has multi-location support. With its automation tools, users can save time and be more productive.
A reservation and waitlist management app with SMS paging for restaurants and other businesses. It makes it easy for managers and staff to take and manage reservations and walk-ins. All reservation details are centralized in one platform for easy access. It also features automatic SMS notification to remind the diners of their reservations.
SpotnEats is an online food delivery clone app akin to UberEats and Foodclone, making it a viable choice for businesses that offer food delivery services to their customers that want to go online and mobile.
Restaurant management software can be used by restaurant owners and employees to manage the operations of their food service establishment. But how do you select the best restaurant management software solution from the numerous good quality platforms available in the market? To help you make informed comparisons, we have prepared this detailed buyer’s guide which tells you the features and factors to look for in your search.
The ideal way to start is to sign up for the free trials or demo offered by the best restaurant management software providers. This will help you to learn about the main features of each application and understand if it is the right fit for your needs. You can start by visiting the websites of these top restaurant management programs to find out if they offer a free trial: TouchBistro, Toast POS, Ordyx, and Breadcrumb POS. These tools have received impressive rankings in our restaurant management software reviews. You can also read our comparison articles to understand the strengths and drawbacks of leading apps in this category.
Restaurant management software can be used by restaurant owners and managers to organize back-office operations. These tools are likewise used by restaurant employees to manage business processes and daily operations.
Restaurant management tools are available in two types: Solutions such as HotSchedules are best-of-breed apps that cater to one specific need. Comprehensive suites such as PeachWorks are designed to take care of all aspects related to restaurant management.
Modern restaurant management applications also come in different forms, such as:
Using a dedicated software solution to manage your restaurant offers a host of benefits compared to utilizing Excel spreadsheets or paper processes. These benefits include:
Restaurant management solutions use historical data to give accurate forecasts of future sales, inventory needs, and other factors. You can analyze your numbers and view them in multiple ways to discover new trends.
Less number of errors
The software flags entries that look suspicious and also creates audit trails to give your accurate and complete information.
Cloud-based programs allow any time, anywhere access from any internet-ready device. You can switch an employee’s schedule or generate reports from home or outside.
More effective communication
Individual user logins keep your employees updated with the information and tasks related to them. Automated reminders can ensure employees do not forget about their shift schedules and timings.
Minimizes duplicate entry
You don’t have to transfer labor expenses and inventory numbers manually into your accounting ledger as restaurant management systems can do it automatically. Plus, seamless integration between business systems ensures you don’t have to enter data twice, saving a lot of time.
Investments in new technology
Similar to other sectors, the restaurant industry has also benefited from emerging innovative tools and technologies that bolster business practices. For example, SaaS solutions are more flexible and less expensive compared to conventional systems. Plus, they provide remote access and management capabilities.
Restaurants are using mobile POS because owners realize that inefficient ordering processes impact customer service. A mobile POS solution helps servers to send orders to the kitchen instantly and accurately. This reduces the errors between servers and the kitchen and bar, as well as general errors.
Waste of time
POS systems can sometimes huge time wasters and take chefs and managers away from the main task of service to the guest. Perpetual recipe/inventory solutions need a lot of work for setup and data entry and abound with glitches. They are not useful to small restaurants and are more suitable for large resort/convention hotels that host multiple food and beverage outlets.
Restaurant management POS systems can be expensive for small outlets as you need to shell out a lot of money for installation, setup, and training. Service contracts are costly and you need to pay extra for service/tech support which may cost hundreds of dollars per hour. Thus, these restaurant management tools can be too expensive for small chef- or family-owned operations and are more suitable for large restaurants.
A point-of-sale (POS) system is developed to handle transactions. It includes a database of products and their prices to simplify the processing of purchases, returns, or exchanges. Modern POS apps are also available on mobile devices, so there is no need to install hardware.
On the other hand, restaurant management software is designed for businesses in the food and hospitality industries. It usually includes a POS module or has the ability to integrate with a third-party app. On top of that, it also comes with features such as labor management, inventory management, reservation system, payment processing, billing, and more. Managers can also generate reports and monitor real-time insights for data-driven decision-making.
A restaurant management system will be used to manage your daily operations. That is why you need to make sure that it can handle your business’ specific needs. Here are a few factors to consider when choosing the right RMS:
Disaster recovery and security are two key aspects that need to be considered by SaaS buyers when evaluating potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your chief site and your disaster recovery site positioned in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many systems have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This issue is common with on-premise IT platforms. The solution is to decrease the number of vendors so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following questions about security: Is your company SAS70 compliant? What security processes are used at your data centers? What security audits and principles does your firm follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above questions before you invest in an apt SaaS system.
The best restaurant management software is Toast POS. It is a cloud-based system that leverages tablets for better accessibility. It includes powerful functionalities such as POS, credit card processing, reporting, CRM, and more.
The application also comes with menu management features. You can set time-specific menu pricing, such as happy hours. It is also easy to customize menus for various types of customers. You can even organize the menu into groups for better organization.
Another notable feature is Toast POS’ payment functionality. The “pay at the table” module allows for the printing or emailing of receipts right on the tablet. Customers can even tip the staff easily. The built-in loyalty program can convert payments into points to attract regulars.
While restaurant management systems provide a myriad of benefits, they should provide the following core benefits:
Better inventory control. Inventory and supplies are some of the most complicated parts of running a restaurant. An RMS makes it easy to monitor expenses, purchases, and stocks. It also includes real-time data, so you know when you are about to run out of supplies.
Easy staff management. Easily create and share schedules with your staff, chefs, and supervisors. Some systems even come with time clock apps so employees can easily clock in and out.
Sales tracking. An RMS consolidates sales, income, expenses, and other financial data, so it is easy to see revenue opportunities. It makes it easy to process financial statements, profit and loss, taxes, and more.
Evaluating restaurant management features can be overwhelming. A robust system should at least have the following functionalities:
Billing. Probably one of the most important features of an RMS, billing tools should be able to process orders, tips, and more. The entire menu should be readily available and optimized to allow for upselling.
CRM. Having a record of your customers and their past transactions will allow you to understand their interests. Then, you can use this information to create loyalty programs, new products, services, and more.
Inventory management. An RMS should allow managers and owners to easily monitor supplies and other raw materials. A good system should also include real-time alerts so you can keep tabs on various items that need restocking.
Employee management. The platform should allow you to manage employees with different roles and responsibilities. Additionally, you should be able to create, modify, and approve schedules to maximize your workforce.
Reports and analytics. The system should continuously collect data based on your daily operations. It should produce results quickly so you can see whether your business is doing well or not.
Restaurant management platforms should be designed with ease-of-use in mind. Users should be able to start using the application right away without the need for extensive training. Here are some of the easiest RMS to use:
TouchBistro. It leverages the intuitive user-interface of the iPad to provide powerful solutions for restaurants and bars. It includes powerful features such as inventory monitoring and menu planning. The all-in-one solution makes it easy to process orders, tips, promotions, and more.
Sapaad. The application is known for its usability and regular feature updates. It can be customized for different types of restaurants, from large chains to small enterprises. The app can process dine-in, take-away, walk-in, online, and delivery orders in one place.
Menumiz. The app allows customers to access your restaurant’s menu right from their mobile devices. Your staff can process payments, orders, and tips easily as well. On top of that, the system includes inventory management, order management, loyalty program, kitchen management, and more.
A full-suite restaurant management software can be expensive, especially for small restaurants. However, there are free options available in the market, such as:
Floreant POS. The open-source POS includes advanced functionalities that allow you to manage various aspects of your restaurants. Aside from point-of-sale features, it also includes kitchen control, table services, tax computation, and advanced reporting.
eHopper.The free POS system is created for retail stores, merchandisers, convenience stores, and, of course, restaurants. It comes with features such as restaurant table management, online ordering portal, order management and tracking, customer management, and more.
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