Restaurant management software is designed to help users to manage their food service joint. Some applications like point of sale (POS) systems have tools related to customer engagement, but more often this type of software focuses on behind-the-scenes procedures such as accounting, inventory management, and employee scheduling.
Restaurant management software helps restaurant owners and managers to organize back office operations. These solutions are used by restaurant workers to keep track of orders, payroll, inventory, and analytics. Managers and owners can use these applications to compare business practices at multiple places, simplify the onboarding procedure for new employees, and track employee effectiveness. These software products offer a wide range of features for either niche restaurant types or restaurants as a whole. Best-of-breed products focus on one particular need, while comprehensive suites provide all the features you need to easily and effectively manage your restaurant. Popular solutions offer a combination of restaurant management and POS functionalities.
Disaster recovery and security are two key elements that need to be considered by SaaS buyers when evaluating potential providers.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your chief site and your disaster recovery site positioned in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to deploy SaaS apps. Many systems have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to decrease the number of providers so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following questions about security: Is your firm SAS70 compliant? What security processes are used at your data centers? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above queries before you invest in a suitable SaaS solution.